Frequently Asked Questions

Frequently Asked Questions

Here are some comman questions asked about our services.

On the page “Aruba Vacation Rentals” select the property you would like to rent. Select in the calendar the dates of your stay. Dates that are highlighted in blue are already booked. The nightly rate will be visible by moving the cursor on top of the specific day. The nightly rates are excluding tourist taxes and final cleaning. After selecting the dates, the price including taxes and final cleaning is shown.

On the page “Aruba Vacation Rentals” select the property you would like to rent and go to the calendar. Select the length of your stay by clicking the check in day and check out day. We do allow any day for check in and check out. This will show you the price for the stay. Click “book or contact” and fill in your information.

Your vacation rental can be paid by Credit Card (Visa, Mastercard, Maestro, Discover and Diners Club) via Secure payment link, bank transfer, or in cash at our office (AWG or US $). After your booking, you will receive an email from us with the payment information.

To secure your booking we ask for a non-refundable payment of 50% of the booking amount. If the booking is less than 30 days prior arrival the payment must be done in full. 

We do have a non-refundable payment policy. We therefore always advice travelers to purchase travel insurance in case your vacation has to be cancelled before or during your stay.  Our terms and conditions can be found by clicking the next link  Terms and Conditions – Rentals in Aruba

We do personalized check ins. We will welcome you at the property when you arrive. For late arrivals, we will leave the key in the lock box at the property for you and we will come to the property the next morning. The information with codes will be send one-week prior arrival to your email.

At check in we ask for a pre-authorization of your credit card for the security deposit. This amount will be released after your stay. Depending on your credit card provider, this can take up to 2 weeks.

We highly would recommend a rental car when renting a vacation rental property. In this way it is easier to explore the island, visit the beaches, and get your daily groceries. Car rental prices are starting at around US $ 35 per day for a small size vehicle. We can help you with your rental car as well.

Other ways to get around the island with public transportation are by taxi, which has fixed prices per distance, or by bus.

Our office is located at Cocorobana 1, Oranjestad, Aruba. Exact location can be found in Contact us: Contact Us – Rentals in Aruba

For every owner we offer a tailor-made package. This because every property is different, and we offer several services with our property management: Property checks, property administration, payment of monthly bills on behalf of the owner, payment of tourist taxes on behalf of the owner, cleaning of the property, vacation rental and long-term rental service.

Our vacation rental service offers: Listing of your property on our website, which is connected and synchronized with major platforms such as Air-BNB and VRBO. Communication with guests prior arrival, collection of rental payments, personalized check in and check out, and professional cleaning of the property.

For long term rentals we advertise your property locally and internationally, screen candidates and prepare rental agreements.

The easiest way to find out all activities available in Aruba, we refer to the website www.aruba.com. This website has a large overview of activities like, snorkeling, ATV tours, best beaches, restaurants, night life and casinos. Some activities should be reserved in front, especially in the high season.

Long-term rentals generally have a minimum period of 6 months and in most cases even 1 year.  The long-term rental rate only applies to residents of Aruba (registered at Censo) and with valid permit to stay in Aruba from Dimas, or if you are in the process receiving one. Long term rentals normally exclude utilities like water, electricity, gas, internet, tv, garbage collection, garden- and pool service. Unless advertised otherwise.

A mid-term rental generally has a minimum period of 1 month and a maximum of 6 months. Vacation rentals are sometimes offered as Mid-Term rental. For 1 month or longer stays, a discount applies. Utilities like, internet and tv, garbage collection, pool- and garden service are included. But water and electricity usage are generally excluded.

In case the tenant is not registered at Censo, or has no valid (working) permit, tourist taxes will be charged over the rent.

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Testimonials

Get to hear what our beloved guests say about us and our Aruba vacation rentals. We vouch for the fact that we take every measure to ensure that your stay will be an incredible one. We get satisfaction from serving our guests and delivering a fantastic vacation rental experience.

Amazing stay!! We’ve been visiting Aruba for many years. We booked with this company in the last two years and the service is excellent!! The condo is very clean & they go out of their way to ensure you have everything you need for your stay!! When we arrived, the condo was very welcoming, beautiful heart shaped swans on the bed, they left a bottle of wine , water & a few cold brews which came in handy since we checked in late at night,,, When we emailed Rosie, she responded without delay.. they work very hard at ensuring our stay is pleasant and they treat us like family!! Thank you to Rosie, Alex & the team for a great vacation!! See you again soon!!
by Anne-Marie & Jean Devost from Canada!!
Rentals in Aruba exceeded our every expectation and we didn't have to worry about being double booked through Airbnb or Vrbo and there were no unforeseen fees. Their team went above and beyond to accommodate our needs and even arranged for an early grocery delivery ahead of our stay. We will be sure to check with Rentals in Aruba first for our next vacation needs!
by Mandy Buettgen-Quinn
First of all, I would like to say that my wife and I had perfect vacations. Isla Bonita Condo accommodation is large and comfortable, close to affordable Supermarkets and also Just a few minutes from Eagle Beach. The whole team and especially Rosie gave us all support for a great and unforgettable experience indeed. In fact Rosie was very kind since the beginning By the end of our last day. We Will definitely come back to Aruba at the same place.
by Wendel Ozana
Alex and Rosie, and their team are absolutely the best - hands down! They are very trustworthy, committed to their homeowners, and are extremely responsive to our needs, both when we are on island or back in the States. They go out of their way to ensure that services are handled promptly and efficiently. Rentals in Aruba is top notch!!
by Roberta Goddu (Home Owner at Casa Diamante)
Amazing stay! The Villa was very clean, comfortable for the 4 of us, the beds are just perfect with nice sheets and the mattresses are firm enough to give you a nice comfortable night and this is very important to us. The Kitchen is well equipped and everything works fine. They were even some supplies of tea, sugar, sodas, olive oil, soap, sunscreen, etc. The condo is very quiet, secure and well maintained. There are 4 amazing beach chairs and a big cooler. The condo also has about 3 pools, gym, restaurant and books for you to read. You can park your car right outside the villa. It’s only a short ride to best beaches, stores and restaurants and if you walk about 10 minutes you get to a very nice walk on a boardwalk overlooking the beach. But the best of all was our host Rosie, she is just adorable, always available to help you with anything you need. Rosie was very caring and special to us. Don’t hesitate about this Villa. It is perfect!!
by Rebeca's Domain (Gold Coast Diamond)
Congratulations to Alex and Rosie and their new company Rentals in Aruba! In the 12 years that we have known Alex and Rosie, we know them to be professional, prompt, and honest. They're have assisted us in securing house rentals as well as making our stay comfortable. If we have any concerns, Alex and Rosie are prompt in addressing them. We know, through first hand experience , Alex and Rosie have mutual respect and great communication with the owners of the rentals. When securing house rentals, Alex and Rosie will ask specific questions as to your needs and desires. They will find the BEST rental for you and your family for a memorable stay in Aruba. Rentals in Aruba with Alex and Rosie will be our first and only way to secure a house rental in ARUBA.
by Sandy and Charlie Hughes
My first time in Aruba was seven years ago and we stayed in a hotel and after that we decided to rent a house and have been ever since. We have been working with Rosie and Alex for six years now and they are amazing. From the time we book our house to when we arrive it is such a pleasure talking to them and they make everything perfect for our vacation. They always pick the perfect house for our family. They both pull out the red carpet and make sure everything is perfect for us. If you are looking for a wonderful team to work with you found it with Rosie and Alex. Can't wait to be back in April and July.
by Steve Kelly
I have been working with Rosie and Alex for over 7 years now. From the first time I booked with them they made me feel so comfortable and made sure everything was perfect for our stay in Aruba. If we ever need anything they are always a phone call away and always go above and beyond. They both take such pride in their work and all their clients. We just booked our next two vacations and can't wait to see them and the beautiful home they have for us. Rosie and Alex are amazing and have become part of our family. Thank you Rosie and Alex for everything you do and have done for us.
by Tracy
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