Terms and Conditions

The vacation rentals Premier Rentals in Aruba VBA represent are typically homes owned by individuals who also use them as a vacation home. These homeowners have made them available to share with responsible groups that will treat the home and neighborhood with respect. While many of our guests are on vacation, the full-time residents that live nearby are not. To maintain the top quality of our homes and the peace and quiet of our neighborhoods, all occupants must adhere to the following terms and conditions. Please do not proceed with booking if you are not comfortable with these policies. Guest agrees to read and abide by the Terms of this agreement and ensure all other occupants abide by these terms. As consideration for the booking and use of Vacation Rental Property during the lease term, Guest agrees to pay the Manager for all items specified.

1. RESPONSIBLE PARTY: Guest is an adult at least 25 years of age and will be an occupant of Property during the entire reserved period. Guests are responsible for the conduct of occupants on the property. Guests and all occupants’ valid I.D. must be presented upon request. No keys or entry code will be issued to anyone who is not an adult at least 25 years of age.
2. CANCELLATION AND REFUNDS: Should Guest wish to cancel their reservation, the notice of cancellation must be in writing and Guest is responsible to verify receipt and confirmation in writing from Manager.
   • For notice received more than ninety (90) days prior to the check-in date, Manager will refund 100% of payments received, less 25% of the rental and tax amounts.
   • For notice received less than ninety (90) days prior to check-in date, the 50% down payment will not be refunded.
   • For notice received less than twenty-eight (28) days prior to check- in date, Guest will be liable for 100% of the contracted amount and tax less cleaning fees.
3. There are no refunds for early departures, delayed arrivals, construction noise or activity, inclement weather, or reduction in the number of nights reserved for any reason. If the Property becomes unavailable or unsuitable for rent for any reason, including but not limited to, casualty loss, construction, noise, physical deterioration, or loss of utility services, the Managers liability will be limited to the return of all monies paid on account at the time of cancellation by the Manager. In the event Manager cancels the reservation; Manager will attempt to substitute the Property with a like-kind. Trip cancellation insurance is highly recommended. Every home has the potential for equipment to occasionally malfunction and we cannot guarantee every aspect of a home to be operational 100% of the time. Manager will attempt to rectify any malfunctioning equipment, systems or amenities, however, Guest agrees there are no refunds offered for any malfunctions.
4. RENTS AND PAYMENT TERMS: 50% of the total amount is due for reservations received more than 28 days prior to the arrival date.100% of the balance is due 28 days or less from the arrival date. Accepted forms of payment are Visa, MasterCard or wire transfer. Guest agrees to provide Manager with a valid credit card during the entirety of the reservation. Guest assumes all liability for any disputed or charge back amounts by said party. Rates are subject to change and no refunds are given in the event advertised rental rates are reduced. If a discrepancy arises between information or rates quoted verbally, on the website, email or otherwise, the rate on the reservation will prevail. In the event incorrect information or rates are quoted due to a typographical or any other error, Manager shall have the right to refuse, cancel or limit any reservations listed incorrectly.
5. CHECK IN: Check in time is 4:00 PM. Early check-in is allowed only with prior written approval. Keys or entry code will be provided once all fees and charges have been collected. If for some reason, the home is not ready for check-in you will be notified.
6. CHECK OUT: Check out time is 11:00 AM. PRIOR WRITTEN APPROVAL IS REQUIRED from Manager for late check-out. Cleaning and maintenance are pre-scheduled, so adhering to the Check-Out Time is very important. A minimum $50 hour fee will be charged for each hour (or portion thereof) past the required check out time and Guest will be liable for any additional damages incurred, but not limited to the cost of supplying alternative accommodations for arriving guests.
7. CHECK OUT / CLEANING PROCEDURES: Each property will be inspected, sanitized and cleaned prior to your arrival and after your departure. Guest should leave the property in the same general condition at Check-In meaning:
   1. Any debris, rubbish and discards removed from the home.
   2. Dishes and cooking messes cleaned up.
   3. Put back any furniture or items that have been rearranged (inside and outside home).
   4. All remote controls left in plain sight.
   5. Refrigerator and unit should be left clean and free of perishable food.
   6. Lounge chairs equipment, etc. put back in place.
   7. BBQ cleaned with brush.
   8. Please turn-off lights, air conditioner, fans, appliances, etc.
   9. Please make sure all doors and windows are closed and locked.
   10. If applicable, leave keys, gate openers, and access passes on the kitchen counter.
   11. If unit equipped with a lock-box, please return keys to the lock-box.
8. THE CLEANING FEE: Is for a standard cleaning only. If the home was left in poor condition and additional cleaning is required, fees will be charged to Guests credit card on file at a minimum rate of $25 per hour. A $25 per item fee will be charged for each lost key and $75 for each gate door opener and remote control that is damaged or not left at the Property upon check-out.
9. OCCUPANCY: Guest understands and agrees that Property shall be occupied by no more than the number of individuals (indicated on the website listing).
10. AMENITIES: The property is fully furnished, and includes ready-made beds with spare linen, 2 sets of bath towels per guest and an equipped kitchen. Furnishings and amenities are not new and may exhibit signs of wear and tear. Manager provides a starter kit of dish detergent, sponge, laundry soap, toilet paper, paper towels and trash bags. Since a limited supply is provided, guests should plan to shop to replenish these items. Towels (except beach towels) and linens are not to be taken from the units.
11. DISTURBANCES AND ILLEGAL ACTIVITY: Guests shall not create noise or disturbances that interfere with the quiet enjoyment of their property. Outdoor noise, or noise carrying outside from inside the home should be kept to a minimum regardless of the hour. Any use of the unit for any unlawful purpose including, but not limited to the possession, house parties, gatherings, or use of common areas in a manner contrary to the provisions of this agreement, or the rules of the homeowner’s association, are prohibited.
12. GUEST’S NOTIFICATION RESPONSIBILITIES: Guest shall call or email Manager upon arrival to property to confirm arrival. Guest agrees to immediately notify Manager of any occurrences that may cause damage to Property or adjacent units. Guest acknowledges that unless the Manager is notified on the day of check-in of any damage or cleaning concerns, Guest will be liable. Any and all damages, breakage, lost or missing items on the Property during the occupancy will be Guest’s responsibility and must be reported to Manager and paid prior to departure.
13. MULTIPLE HOME RENTALS: Should Guest or acquaintance of Guest rent anor property in proximity to Unit, no items shall be moved from home to home. The majority of occupants from two or more rentals will not spend the bulk of their rental time at a house other than the house in which they are sleeping (violation of the occupancy rules). 13. GARBAGE: Guests shall dispose of all waste material generated during the rental period and put the trash in the exterior trash bins provided. Guests are cautioned not to leave unsealed trash inside or outside for long periods of time to avoid pests. Garbage is collected once a week, Be sure that the container is outside the property on the day of garbage collection.
14. SUBLEASING: Guests shall not sublet the property.
15. SMOKING: No smoking is allowed inside the property. If smoking does occur inside the property Guest will be financially responsible for all damage caused by the smoking including, but not limited to, stains, burns and the cost of odor remediation, air conditioner cleaning and removal and replacement of damaged property.
16. PETS: Pets are prohibited unless otherwise noted. If an unauthorized pet is found on the premises Guest will be responsible to remedy any and all pet damages and the cost of remediation, including pet allergen remediation, flea remediation. Pet policy shall apply if pet stay is approved by Manager.
17. OWNERS PROPERTY: Guest agrees not to access any locked storage areas or areas not expressly meant for guests, even if unlocked, which contains owners or managers property and may contain cleaning supplies and or items that could be hazardous to children and adults.
18. SECURITY: Guest shall see to their own and to the Property security by locking doors, windows gates and use the alarm if installed, etc. when prudent to do so, and always when all guests are absent or the property is vacated.
19. NEW LOCKS OR ALTERATIONS: Guest shall not make or permit to be made any alterations to the Premises or change or add any lock without prior consent of Manager.
20. LOST ITEMS: Manager shall bear no responsibility for lost, stolen or abandoned items. Every reasonable effort will be made to contact the Guest for return. will be a minimum $25.00 handling charge plus shipping costs for any found items returned at Guest’s request. Manager shall not be held liable for the condition of said items.
21. TV/CABLE/INTERNET: Services are provided as a convenience only, and are not integral to this agreement. No refund of rents shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.
22. AIR CONDITIONING: All vacation rentals are equipped with air conditioning. Doors and windows shall be closed when air conditioning is in operation.
23. POOL AND JACUZZI: Most vacation rentals are equipped with pool and/or jacuzzi.Guest understands that the area surrounding pool and spa may not be fenced or guaranteed to be secure and guests will be responsible to ensure supervision of any occupants that may be endangered. Glass ware is not allowed in- or around the pool.
24. SYSTEM(S) / FURNISHING / AMENITY FAILURES: In the event the rental unit sustains a failure of a system, including but not limited to water, septic, electrical, gas, plumbing, mechanical, appliances, ventilating, pool, jacuzzi or other system or structural systems. Manager will make every reasonable effort to repair or replace the failed system or equipment, and in such event, Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs. Neither the property owner nor the Manager shall be liable to Guest for damages, and no refunds will be given for such failures.
25. NOISE AND NOISE TRANSMISSION: Guest is aware that the Unit is located in an urban area and it is therefore subject to noise from nearby residences/businesses/traffic/aircraft and or construction. If Unit has common walls, ceilings or floors, noise may travel between and cause disturbance to guests from other residences.
26. HOLD HARMLESS: The Guest and all occupants shall hereby indemnify and hold harmless the Manager and property owner against any and all claims of personal injury, property damage or loss arising from use of the premises regardless of the nature of the accident, injury or loss. Guests also expressly recognize that any insurance for property damage or loss which the Landlord may maintain on the property does not cover the personal property of Guests, and that Guests should purchase their own insurance if such coverage is desired.
27. ADDITIONAL TERMS AND CONDITIONS: The undersigned, fully releases and discharges Manager and Owner from any and all claims, demands and causes of action by reason of any injury or whatever nature which may have occurred to the undersigned, or any of his/her occupants or guests as a result of, or in connection with the occupancy of the premises and agrees to hold Manager and Owner free and harmless of any claim or suit arising there from. In any action concerning the rights, duties or liabilities of the parties to this agreement, their principals, agents, successors or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs.
28. DISPUTES: Any disputes under this Agreement shall be governed by and interpreted in accordance with the laws of Aruba. Any action relating to this Agreement shall be filed only in Aruba which country the Unit is located. Both parties consent to the exclusive venue and jurisdiction of such a court. Guests agree to pay all reasonable costs, attorney’s fees and expenses that shall be made or incurred by the Manager enforcing this agreement.
29. ACCEPTANCE OF TERMS AND CONDITIONS: Facsimile signatures are deemed original signatures and approving online terms and conditions constitute approval of these terms and conditions. By continuing with your reservation, you agree to all terms listed in this document.
30. CREDIT CARD AUTHORIZATION: Guest agrees to provide Manager with a valid credit card for the duration of the reservation. Guest is providing the credit card as a guarantee. Guest certifies that he/she has read and agrees to abide by the terms of this agreement, and agrees to pay and authorize Manager to charge any rental amounts, taxes, security deposits, extra cleaning, missing property and any damages and fines or charges pertaining to violations of the rental agreement. Guest understands that all credit card sales are final. Should manager be unable to recover costs from the credit card on file, Guest is responsible to provide an alternative method of reimbursement within 48 hours of notification.